Understanding Your Electricity Bill
UNDERSTANDING YOUR NEW ONLINE TNB BILL
Your freshly improved TNB bill is now in an easy-to-read and simplified 2-page format! Here's how you can understand your new bill and login to view your bill. This new layout will be available for online bill by stages.
Details
1
Your Personal Details
This refers to your name as the registered account owner and the postal address TNB is sending your electricity bill to. Postal address is the same as premises address for most of the customers.
2
Your Account Details
Bill Date (Tarikh Bil): The date this bill is issued.
Billing Period (Tempoh Bil): The billing period reflects the duration of the bill based on start and end date of reading taken.
Invoice Number (No. Invois): The invoice number reference for every bill issued.
Security Deposit (Sekuriti Deposit): This refers to the security deposit amount you've paid during start electricity application.
TNB Electricity Account Number (No. Akaun TNB): This is your 12-digit account number for every account that you have with TNB.
Reading Type (Jenis Bacaan): This refers to the type of meter reading your current bill was based on whether the reading is Actual (Sebenar) or Estimated (Anggaran).
Actual Reading (Bacaan Sebenar): Actual meter reading taken at the premises.
Estimated Reading (Bacaan Anggaran): Estimation of meter reading based on your previous month's usage due to inaccessibility of your meter at the time of reading. You will receive an adjusted bill once we have taken the actual meter reading at your premises.
Tariff (Tarif): This is determined based on the type of activities of your premises (eg. residential, commercial, industrial, etc.).
Total Payment Made In The Period Of (Jumlah Bayaran Diterima Bagi Tempoh): This refers to the total payment amount you’ve made for the duration stated period.
3
Your bill's barcode
Scan the barcode to make payment at our Kedai Tenaga Kiosk. The barcode helps identify your 12 digit account number, invoice number, and the total amount payable before payment.
4
Your bill's JomPAY biller code
Use JomPAY biller code to help you identify your 12 digit account number and total amount payable through Internet or Mobile Banking payment from your Current, Savings or Credit Card account. Enter the code and reference number (Ref-1) in online payment page.
5
Your account's bill summary
Your total amount due (Jumlah Bil Anda) in the left box refers to all your electricity charges including any previous balance, current charges and rounding adjustment.
The bill due date under the bill amount refers to the latest expected date of your payment.
Your previous balance (Baki Terdahulu) indicates any unpaid balance on your account from the date the bill was issued.
Your current charges (Caj Semasa) are applied based on the current month. View the breakdown in more details on the second page of your bill.
Rounding adjustment (Pelarasan Penggenapan) refers to the existing Rounding Mechanism determined by the Malaysian Government.
6
You can now track your previous 6 months electricity usage and view your average for the 6-month period to get a better understanding of your usage and charges.
Actual Reading (BS - Bacaan Sebenar): Actual meter reading taken at the premises.
Estimated Reading (BA - Bacaan Anggaran): Estimation of meter reading based on the previous month's usage due to inaccessibility of your meter at the time of reading. You will receive an adjusted bill once we have taken the actual meter reading at your premises.
7
Your additional electricity usage information
Declared load (Beban Diisytiharkan): The load declared during electricity supply application.
Highest Maximum Demand (Kehendak Maksima Tertinggi): The highest level of electricity demand recorded by TNB meter in kilowatt-hours (kWh) supplied during a 30-minute interval in a month.
Load Factor (Faktor Beban): The ratio of the average energy consumption in kWh over a certain period to the maximum demand (peak load) occurring concurrently.
Power Factor (Angkadar Kuasa): The power factor is an electricity efficiency measurement ranging from 0 to 1.0. A high power factor (above 0.85) indicates efficient use of electricity, while a low power factor (under 0.85) shows inefficient use of electricity which means electricity wastage has occurred. A power factor surcharge is imposed if the power factor is less than 0.90 (electricity supply 132kV and above) or less than 0.85 (electricity supply below 132 kV). View more about Power Factor here.
8
Your company's premises address.
This refers to your company's premises address TNB is providing service to.
9
Your full account statement
You can scan this QR code to access a summary of your bills and payments for the past 6 months.
10
Your electricity usage and tariff
Understand your usage charges in kWh & RM units based on TNB's tariff block.
Block (Blok): Electricity usage according to block as declared in tariff structure.
Usage (Penggunaan): Usage in the month based on tariff block. Tariff Block is prorated if the billing period if above 31 days and will be display in the bill. Prorated Factor will be multiplied with each tariff block. Customer will benefit lower rate for expanded consumption block range.
Here is an example of Prorated Factor calculation if your billing period is 32 days. E.g. 32 days (Number of Billing Days) / 30 days (Denominator) = 1.0666 (Prorated Factor)
Rate (Kadar): Rate imposed on each consumption block based on tariff structure for kWh / kW. View more information on your tariff rates here.
Amount (Amaun): Amount of charges based on your usage multiplied with tariff rate.
Total Amount (Jumlah): Total electricity usage and charges for the billing period.
11
Your current charges breakdown
This section explains your charges in detail based on your tariff structure, related bill components (such as discounts, current month charges, late payment charges, Renewable Energy (KWTBB) fund (view more about RE Fund here) and other charges.
No ST charges (Tanpa ST): The total electricity usage and related billing components which is not taxable.
With ST charges (Dengan ST): The total electricity usage and related billing components on which the Service Tax applies.
12
Your meter information
Refer to this section for the serial number (no. meter) of your meter installed at your premise, previous meter reading (bacaan meter dahulu) and current meter reading (bacaan meter semasa). The total electricity usage (penggunaan) in the billing period is derived from the difference between the current and previous reading in kilowatt hours (kWh).
13
TNB Payment Channels
A list of TNB's various payment channels available to pay your electricity bill.
14
TNB Customer Care
Here's how you can get in touch with us for billing enquiries, power breakdown assistance, general enquiries and any new updates.
15
Nearest Kedai Tenaga
Visit our customer service at the nearest Kedai Tenaga to your premises for services such as bill payments, electricity supply applications, providing safety advice, and answering queries.
Details
1
Your Company Details
This refers to your company name as the registered account owner and the postal address TNB is sending your electricity bill to. Postal address is the same as premises address for most of the customers.
2
Your Account Details
Bill Date (Tarikh Bil): The date this bill is issued.
Billing Period (Tempoh Bil): The billing period reflects the duration of the bill based on start and end date of reading taken.
Invoice Number (No. Invois): The invoice number reference for every bill issued.
Security Deposit (Sekuriti Deposit): This refers to the security deposit amount you've paid during start electricity application.
TNB Electricity Account Number (No. Akaun TNB): This is your 12-digit account number for every account that you have with TNB.
Reading Type (Jenis Bacaan): This refers to the type of meter reading your current bill was based on whether the reading is Actual (Sebenar) or Estimated (Anggaran).
Actual Reading (Bacaan Sebenar): Actual meter reading taken at the premises.
Estimated Reading (Bacaan Anggaran): Estimation of your reading based on 6 month average due to inaccessibility of your meter at the time of reading. You will receive an adjusted bill once we have taken the actual meter reading at your premises.
Tariff (Tarif): This is determined based on the type of activities of your premises (eg. residential, commercial, industrial, etc.).
Total Payment Made In The Period Of (Jumlah Bayaran Diterima Bagi Tempoh): This refers to the total payment amount you've made for the duration stated.
3
Your bill's barcode
Scan the barcode to make payment at our Kedai Tenaga Kiosk. The barcode helps identify your 12 digit account number, invoice number, and the total amount payable before payment.
4
Your bill's JomPAY biller code
Use JomPAY biller code to help you identify your 12 digit account number and total amount payable through Internet or Mobile Banking payment from your Current, Savings or Credit Card account. Enter the code and reference number (Ref-1) in online payment page.
5
Your account’s bill summary
Your total amount due (Jumlah Bil Anda) in the left box refers to all your electricity charges including any previous balance, current charges and rounding adjustment.
The bill due date under the bill amount refers to the latest expected date of your payment.
Your previous balance (Baki Terdahulu) indicates any unpaid balance on your account from the date the bill was issued.
Your current charges (Caj Semasa) are applied based on the current month. View the breakdown in more details on the second page of your bill.
Rounding adjustment (Pelarasan Penggenapan) refers to the existing Rounding Mechanism determined by the Malaysian Government.
6
You can now track your previous 6 months electricity usage and view your average for the 6-month period to get a better understanding of your usage and charges.
Actual Reading (BS - Bacaan Sebenar): Actual meter reading taken at the premises.
Estimated Reading (BA - Bacaan Anggaran): Estimation of your reading based on your 6 months average due to inaccessibility of your meter at the time of reading.You will receive an adjusted bill once we have taken the actual meter reading at your premises.
7
Your additional electricity usage information
Declared load (Beban Diisytiharkan): The load declared in the electricity supply application
Highest Maximum Demand (Kehendak Maksima Tertinggi): The highest level of electricity demand recorded by TNB meter in kilowatt-hours (kWh) supplied during a 30-minute interval in a month.
Load Factor (Faktor Beban): The ratio of the average energy consumption in kWh over a certain period to the maximum demand (peak load) occurring concurrently.
Power Factor (Angkadar Kuasa): The power factor is an electricity efficiency measurement ranging from 0 to 1.0. A high power factor (above 0.85) indicates efficient use of electricity, while a low power factor (under 0.85) shows inefficient use of electricity which means electricity wastage has occurred. A power factor surcharge is imposed if the power factor is less than 0.90 (electricity supply 132kV and above) or less than 0.85 (electricity supply below 132 kV). View more about Power Factor here.
8
Your company's premises address
This refers to your company's premises address TNB is providing service to.
9
Your full account statement
You can scan this QR code to access a summary of your bills and payments for the past 6 months.
10
Your electricity usage and tariff
Understand your usage charges in kWh/kW & RM units based on TNB's tariff category. View more information on your tariff rates here.
Rate (Kadar): Rate imposed on each consumption block based on tariff structure for kWh / kW. View more information on your tariff rates here.
Amount (Amaun): Amount of charges based on your usage multiplied with tariff rate.
Total Amount (Jumlah): Total electricity usage and charges for the billing period.
11
Your current charges breakdown
This section explains your charges in detail based on your tariff structure, related bill components and other charges.
No ST charges (Tanpa ST): The total electricity usage and related billing components which is not taxable.
With ST charges (Dengan ST): The total electricity usage and related billing components on which the Service Tax applies.
12
Your meter information
Refer to this section for the serial number of your meter installed at your premise, previous meter reading (bacaan meter dahulu), current meter reading (bacaan meter semasa) and your tenant's usage (penggunaan tenant anda). The total electricity usage in the billing period is derived from the difference between the current and previous reading in kilowatt hours (kWh), maximum demand in kilowatt (kW), reactive energy in kVARh.
13
TNB Payment Channels
A list of TNB's various payment channels available to pay your electricity bill.
14
TNB Customer Care
Here's how you can get in touch with us for billing enquiries, power breakdown assistance, general enquiries and any new updates.
15
Nearest Kedai Tenaga
Visit our customer service at the nearest Kedai Tenaga to your premises for services such as bill payments, electricity supply applications, providing safety advice, and answering queries
