RENEWABLE ENERGY
Get all the information you need to generate your own clean energy.
NET ENERGY METERING (NEM)
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About
Net Energy Metering (NEM) scheme was introduced by the government for consumer to reduce their electricity bills. You can generate your own electricity by installing solar PV system on the rooftop for your own consumption.

Source: SEDA Website
- You will consume first the energy generated by your solar PV system for your internal consumption.
- If the energy generated is not fully used, you can supply the excess to TNB grid.
- When solar energy is insufficient or at night when there is no access to sunlight, TNB will supply the energy to you.
By generating your own electricity, you will use less energy from TNB. Therefore, this will help to lower your electricity bill. Additionally, you can obtain NEM credit when you supply the excess energy to TNB. This credit can be used to further reduce your electricity bill.
For more information on NEM, please refer to the FAQ page.
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Check NEM Category
NEM Rakyat NEM GoMEn NEM NOVA

A domestic consumer occupying a private dwelling premise which is not used as a hotel, boarding house or used for the purpose of carrying out any form of business, trade, professional activities or services.

A ministry, department or statutory body established by the government at all levels of administration whether at the federal, state or district levels including local authorities.

All customer types except domestic and streetlighting.
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How To Apply
You need to appoint a Registered Photovoltaic Service Provider (RPVSP).
RPVSP will assist you with the end-to-end application. Click here to find your RPVSP.

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Overview of NEM Process
You may refer the NEM guideline by clicking the link below:
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Understanding Your NEM Bill
Click on number for more infoDetails
1
Your Personal Details
This refers to your name as the registered account owner and the postal address TNB is sending your electricity bill to. Postal address is the same as premises address for most of the customers.
2
Your Account Details
Bill Date (Tarikh Bil): The date this bill is issued.
Billing Period (Tempoh Bil): The billing period reflects the duration of the bill based on start and end date of reading taken.
Invoice Number (No. Invois): The invoice number reference for every bill issued.
Security Deposit (Deposit Sekuriti): This refers to the security deposit amount you’ve paid during start electricity application. The amount is usually based on two (2) months usage estimation.
TNB Electricity Account Number (No. Akaun TNB): This is your 12-digit account number for every account that you have with TNB.
Reading Type (Jenis Bacaan): This refers to the type of meter reading your current bill was based on whether the reading is Actual (Sebenar) or Estimated (Anggaran).
Actual Reading (Bacaan Sebenar): Actual meter reading taken at the premises.
Estimated Reading (Bacaan Anggaran): If you receive an estimated bill, it is because your meter was inaccessible at the time of reading. You will receive an adjusted bill once we have taken the actual meter reading at your premises.
Tariff (Tarif): This is determined based on the type of activities of your premises (eg. residential, commercial, industrial, etc.).
Payment Made In The Period Of (Bayaran Bagi Tempoh): This refers to the total payment amount you’ve made for the duration stated period.
3
Your Bill's Barcode
Scan the barcode to make payment at our Kedai Tenaga Kiosk. The barcode helps identify your 12 digit account number, invoice number, and the total amount payable before payment.
4
Your Bill's JomPAY Biller Code
Use JomPAY biller code to help you identify your 12 digit account number and total amount payable through internet or Mobile Banking payment from your Current, Savings or Credit Card account. Enter the code and reference number (Ref-1) in online payment page.
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Your Total Payable
Your total amount due (Jumlah Bil Anda) in the left box refers to all your electricity charges including any previous balance, current charges and rounding adjustment.
If there is any payable, the bill due date will be displayed under the bill amount refers to the latest expected date of your payment. Pay by this date to avoid interest late payment.
6
Summary of Your Bill Charges
Your previous balance (Baki Terdahulu) indicates any unpaid balance on your account from the date the bill was issued.
Your current NEM charges (Caj Semasa NEM) are applied based on the current month. View the breakdown in more details on the second page of your bill.
Rounding adjustment (Pelarasan Penggenapan) refers to the existing Rounding Mechanism determined by the Malaysian Government.
NEM Accumulated balance (Baki NEM Terkumpul ) refers to your NEM balance amount in current month and carry forward from previous month, if any.
Carry Forward NEM Balance (Baki NEM dibawa ke Hadapan) refers to unutilized NEM Balance amount that will be carried forward to following month.
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Your NEM Balance and Expiry Date
You can now track your NEM balance kWh and balance expiry date.
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6 Months Trend Usage Amount
You can now track your previous 6 months electricity usage and view your average for the 6-month period to get a better understanding of your usage and charges.
Actual Reading (Bacaan Sebenar): Actual meter reading taken at the premises.
Estimated Reading (Bacaan Anggaran): If you receive an estimated bill, it is because your meter was inaccessible at the time of reading. You will receive an adjusted bill once we have taken the actual meter reading at your premises.
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NEM Certificate Number
This refers to your NEM certificate number.
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QR code for payment history details
You can scan this QR code to access a summary of your bills and payments for the past 6 months.
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Billing Components and Charges
This section provides a detailed explanation of your billing charges, including tariff components, any eligible incentives/ rebates, contributions to the Renewable Energy (KWTBB) fund (view more about RE Fund here) and other charges.
No ST charges (Tanpa ST): The total electricity usage and related billing components that are not taxable.
With ST charges (Dengan ST): The total electricity usage and related billing components on which the Service Tax applies.
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NEM Credit
This section provides details of applicable NEM credit components based on NEM category. Click here to get more details on NEM offsetting under the new tariff restructuring.
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TNB Payment Channels
A list of TNB's various payment channels available to pay your electricity bill.
14
Automatic Fuel Adjustment (AFA) Rate
This section provides details of applicable AFA rate. Click here to get more details on AFA implementation and applicable exemption.
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Exemptions on SST
This section provides exemption of SST charge for Domestic customers with usage below 600kWh.
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TNB Customer Care
Here's how you can get in touch with us for billing enquiries, power breakdown assistance, general enquiries and any new updates.
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Nearest Kedai Tenaga
Visit our customer service at the nearest Kedai Tenaga to your premises for services such as bill payments, electricity supply applications, providing safety advice, and answering queries.
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Meter information
This refer to your meter information, readings and usage.
Get In Touch
*Applicable to NEM customers only.
If you require further details regarding NEM, please contact TNB CareLine at 1-300-88-5454 or email to CareLine@mytnb.my


