PAYMENT

Find out more about TNB's various payment channels

AutoPay & Direct Debit
myTNB, e-Wallet, JomPAY, Online & Phone Banking Kedai Tenaga AutoPay & Direct Debit eBulk Over the counter Over the counter Over the Counter atm Atm ATM & CDM eft and cheque payment eft and cheque payment EFT & Cheque Payment

AutoPay and Direct Debit

AutoPay or Direct Debit is a convenient method for recurring bill payments that ensures your monthly electricity bills are paid on time with no manual effort. The amount is automatically deducted from your registered card or bank account on Monday after the issuance of your electricity bill, regardless of when the bill is issued

Benefits

Sign up AutoPay or Direct Debit to enjoy a convenient and hassle-free way to manage your monthly electricity bill payment


Timely Payments
Ensures your electricity bills are paid on time, avoiding late fees and service interruptions
Convenience
Eliminates the need to remember payment due dates or manually process payments each month
Consistency
Your payments are automatically deducted on the Monday after your electricity bill is issued, making budgeting and financial planning easier

Payment Channel Payment Mode Payment Limit
AutoPay Credit Card / Debit Card RM 5,000.00
Direct Debit Current Account / Savings Account Based on limit set by customer or bank

Note: No fees & charges will be imposed to customer

  • AutoPay
    Before you subscribe to AutoPay, these are the things you should know:

    • AutoPay is available for registered TNB accounts with an average monthly bill of RM5,000 or less.
    • Your AutoPay subscription becomes active once a bill payment is successfully charged to your registered card.
    • Payments up to RM5,000 for each TNB account (subject to your card limit) will be automatically deducted from your card. If the electricity bill amount exceeds RM5,000, the charge will be processed. To pay the remaining balance, please use alternative payment channel such as online banking or JomPAY. The unpaid balance of your monthly electricity bill will be carried over and included in your next bill.
    • Card deductions will occur on the Monday after the issuance of your monthly electricity bill.
    • Kindly ensure your registered card has sufficient funds to avoid any payment failures.
    • Please ensure your contact details registered in myTNB are updated for email and SMS notification purposes.


    How to subscribe to AutoPay

    New myTNB users Existing myTNB users

    1. Register your myTNB account at myTNB Portal here.

    2. Upon registration, log in to your myTNB account and click “All Accounts”.

    3. Select your preferred electricity account and click "Account Details".

    4. Click "Manage AutoPay" and then "Start AutoPay".

    5. Follow the instructions to submit your details for AutoPay subscription.

    6. Upon submission, you will receive an acknowledgement email at the email address registered with your myTNB account.

    7. Your AutoPay subscription will become active once your card is successfully charged on the Monday after your next monthly electricity bill is issued.

    1. Log in to your myTNB account at myTNB Portal (www.mytnb.com.my) and click "All Accounts".

    2. Select your preferred electricity account and click "Account Details".

    3. Click "Manage AutoPay" and then "Start AutoPay".

    4. Follow the instructions to submit your details for AutoPay subscription.

    5. Upon submission, you will receive an acknowledgment email at the email address registered with your myTNB account.

    6. Your AutoPay subscription will become active once your card is successfully charged on the Monday after your next monthly electricity bill is issued.

     

    Click here for the FAQ in Bahasa

    Click here for the FAQ in English

    AutoPay User Manual Guide

  • Direct Debit

    Direct debit payments are deducted either from savings or current account based on the limit set by the customer or respective bank. To sign up for Direct Debit, please visit any of the participating banks listed below.


    Payment Channel Payment Mode Payment Limit
    Maybank Current Account / Savings Account
    		 Based on limit set by customer or bank
    HSBC
    Agro Bank
    Bank Simpanan Nasional
    Public Bank