PAYMENT
Find out more about TNB's various payment channels
myTNB, ONLINE & PHONE BANKING
myTNB Portal
Use the same credentials as your myTNB App and login easily to myTNB Portal for a more comprehensive service offerings!
- Pay your bills through Express Payment (for payments less than RM250)
- Apply for new, upgrade and downgrade electricity supply with just a click
- Change your bill ownership by making a Change of Tenancy application online
myTNB App
Organise and pay all your TNB bills no matter where you are with the new myTNB App. Experience better features and a sleek new look that makes all your TNB transactions easier and faster than ever before.
- View and pay bill
- Learn your energy consumption for the past 6 monthsl
- Save your credit card details for faster in-app payment option
JomPAY
You can also settle your TNB bills using JomPAY, availabe at Internet Banking, Mobile Banking and ATM of various bank sites.
Payment Channel | Available payment channel | Fees & charges imposed to customers |
42 banks internet banking sites | Current, savings & credit card account | N/A |
Biller code : 5454
Ref-1 : Your TNB Account Number
E-Wallet
Go cashless and pay your electricity bills via Boost and Touch ‘n Go e-Wallet.
E-Wallet is a digital platform that enables cashless transactions for customers to pay electricity bills while enjoying rewards offered by e-Wallet providers.
Payment Channel | Fees & charges imposed to customers |
Boost | N/A |
Touch 'n Go eWallet | N/A |
You may refer to the following links for more info about Boost or Touch ‘n Go eWallet:
Frequently Asked Questions (FAQ)
1. Which e-Wallet can I use to pay TNB electricity bill?
Currently, there are two (2) e-Wallet platforms that support TNB bill payment:
- Boost
- Touch 'n Go eWallet
2. Can I make TNB bill payment via other e-Wallet apps like GrabPay, ShopeePay and Lazada?
For now, you can choose either Boost or Touch 'n Go e-wallet app to pay your TNB bill.
3. When is the effective date for TNB bill payment via e-Wallet?
Effective 13 November 2021, you can pay your TNB bill via Boost and Touch ‘n Go e-Wallet apps.
4. How can I make TNB bill payment via e-Wallet?
Firstly, please download either the Boost or Touch 'n Go e-Wallet app from the Google Play Store, Apple App Store and Huawei AppGallery.
Secondly, follow these steps on how to pay your TNB bill via e-Wallet:
- Log in to e-Wallet app (Boost or Touch 'n Go eWallet)
- Key in your phone number and password to create your e-wallet account, if you haven’t already.
- Tap on the “Bills” tile and select biller “TNB”
- Enter the TNB account number and payment amount
- Review your payment and select the “Pay Now” button
- Authenticate your payment with a 6-digit PIN
- A notification is sent once the payment is successful
5. Is there any minimum and maximum amount for TNB bill payment via e-Wallet?
The minimum amount for TNB bill payment is RM3.00 per transaction and the maximum amount is RM5,000.00 per transaction.
6. Can I use Touch ‘n Go and Boost e-Wallet for bill payment via myTNB or at the Kedai Tenaga counter or kiosk?
Payment of electricity via e-Wallet is currently not available via myTNB app and portal, over-the-counter and self-payment kiosks at Kedai Tenaga.
7. Who can make payments via e-Wallet?
All customers who have downloaded and registered either Boost or Touch ‘n Go e-Wallet app can pay the TNB bill. However, the maximum amount is capped at RM5,000.00 per transaction.
8. Is there any fee that I need to pay for making TNB bill payment via e-Wallet?
No fees will be charged to customers for making TNB bill payment via e-Wallet.
9. How can I reload my e-Wallet account?
You can reload e-Wallet account via online banking (FPX) or debit/credit card.
10. Can I check my outstanding TNB bill via the e-Wallet app?
Yes, you can check the outstanding TNB bill via Boost and Touch ‘n Go eWallet app.
11. How can I know whether my TNB bill payment via e-Wallet is successful?
You would receive a payment notification or digital receipt via e-Wallet app upon a successful payment is made.
12. How can I receive reward once I have made a payment via e-Wallet?
You are entitled for rewards or benefits offered by the respective Boost or Touch 'n Go eWallet platforms.
13. If I made a wrong payment or overpaid my TNB bill payment via e-Wallet, how should I channel my complaint?
You should contact Boost or Touch 'n Go eWallet Hotline Centre respectively to channel your enquiry or complaint
Boost:
Email : support@myboost.com.my or in-app request
Webform : https://support.myboost.com.my/hc/en-us
Facebook/Instagram: @myboostapp
Operation hours : 9.00am – 9.00pm (everyday)
Touch ‘n Go eWallet:
Careline Contact No. : +603-5022 3888
Webform : https://tngd.my/careline-webform
Operation hours : 7am - 10pm
*Click here for the FAQ in Bahasa Melayu.
Online payment
You can pay your TNB bills online via websites of participating banks/partner.
Payment Channel | Available payment method | Fees & charges imposed to customers |
Bank Simpanan Nasional | Savings / current account | N/A |
Bank Islam Malaysia Berhad | Savings / current account | N/A |
RHB Bank Berhad | Savings / Current account / Credit Card | N/A |
CIMB Bank Berhad | Savings / current account | N/A |
Alliance Bank Malaysia Berhad | Savings / current account | N/A |
HSBC Berhad | Savings / current account | N/A |
Citibank Berhad | Credit card | N/A |
AM Bank Berhad | Savings / current account / credit card | N/A |
Public Bank Berhad | Savings / current account | N/A |
Bank Rakyat Berhad | Savings / current account | N/A |
Maybank Berhad | Savings / current account / credit card / AMEX | N/A |
Agro Bank Berhad | Savings / current account | N/A |
Pos Malaysia | Savings / current account | N/A |
Phone banking
You can also pay your TNB bills via phone banking of participating banks/partner.
Payment Channel | Available payment methods | Fees & charges imposed to customers |
Bank Simpanan Nasional | Savings / current account | N/A |
Bank Islam Malaysia Berhad | Savings / current account | N/A |
RHB Bank | Savings / current account | N/A |
Maybank | Savings / current account | N/A |
Mobile Money | Mobile Money Deposit Card | N/A |