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Home > Payment > myTNB, e-Wallet, JomPAY, Online & Phone Banking >

PAYMENT

Find out more about TNB's various payment channels

myTNB, e-Wallet, JomPAY, Online & Phone Banking
myTNB, e-Wallet, JomPAY, Online & Phone Banking Kedai Tenaga AutoPay & Direct Debit eBulk Over the counter Over the counter Over the Counter atm Atm ATM & CDM eft and cheque payment eft and cheque payment EFT & Cheque Payment

myTNB, e-Wallet, JomPAY, Online & Phone Banking


myTNB Portal

Use the same credentials as your myTNB App and login easily to myTNB Portal for a more comprehensive service offerings!

  • Pay your bills through Express Payment (for payments less than RM250)
  • Apply for new, upgrade and downgrade electricity supply with just a click
  • Change your bill ownership by making a Change of Tenancy application online

Login now

myTNB App

Organise and pay all your TNB bills no matter where you are with the new myTNB App. Experience better features and a sleek new look that makes all your TNB transactions easier and faster than ever before

  • View and pay bill
  • Learn your energy consumption for the past 6 monthsl
  • Save your credit card details for faster in-app payment option


Know more







Payment Channel Payment Mode Payment Limit
myTNB Portal & App Touch ‘n Go eWallet RM 5,000.00
Online Banking via FPX RM 30,000.00
Credit/Debit Card RM 5,000.00
Note: No fees & charges will be imposed to customer

JomPAY

You can also pay your TNB bills using JomPAY, available at Internet Banking, Mobile Banking and ATM of various bank sites


Payment Channel Payment Mode Payment Limit
42 internet banking sites Current Account / Savings Account Based on limit set by customer or bank
Credit Card RM 5,000.00
Note: No fees & charges will be imposed to customer

Biller code : 5454
Ref-1 : Your TNB Account Number

e-Wallet

Go cashless and pay your electricity bills via Boost and Touch 'n Go eWallet


e-Wallet is a digital platform that enables cashless transactions for customers to pay electricity bills while enjoying rewards offered by e-Wallet providers


Payment Channel Payment Mode Payment Limit
Touch 'n Go eWallet e-Wallet
RM 5,000.00
Boost RM 4,999.00
Note: No fees & charges will be imposed to customer

 

 

 

Frequently Asked Questions (FAQ)


1. Which e-Wallet can I use to pay TNB electricity bill?

Currently, there are two (2) e-Wallet platforms that support TNB bill payment:

  • Boost
  • Touch 'n Go eWallet

 

2. Can I make TNB bill payment via other e-Wallet apps like GrabPay, ShopeePay and Lazada?

For now, you can choose either Boost or Touch 'n Go e-wallet app to pay your TNB bill.

 

3. When is the effective date for TNB bill payment via e-Wallet?

Effective 13 November 2021, you can pay your TNB bill via Boost and Touch ‘n Go e-Wallet apps.

 

4. How can I make TNB bill payment via e-Wallet?

Firstly, please download either the Boost or Touch 'n Go e-Wallet app from the Google Play Store, Apple App Store and Huawei AppGallery.

Secondly, follow these steps on how to pay your TNB bill via e-Wallet:

  1. Log in to e-Wallet app (Boost or Touch 'n Go eWallet)
  2. Key in your phone number and password to create your e-wallet account.
  3. Tap on the “Bills” tile and select biller “TNB”
  4. Enter the TNB account number and payment amount
  5. Review your payment and select the “Pay Now” button
  6. Authenticate your payment with a 6-digit PIN
  7. You will be notified upon successful payment

 

5. Is there any minimum and maximum amount for TNB bill payment via e-Wallet?

The minimum amount for TNB bill payment is RM3.00 per transaction and the maximum amount is RM5,000.00 per transaction.

 

6. Can I use Touch ‘n Go and Boost e-Wallet for bill payment via myTNB or at the Kedai Tenaga counter or kiosk?

Payment of electricity via e-Wallet is currently not available via myTNB App and Portal, over-the-counter and self-payment kiosks at Kedai Tenaga.

 

7. Who can make payments via e-Wallet?

All customers who have downloaded and registered either Boost or Touch ‘n Go e-Wallet app can pay the TNB bill. However, the maximum amount is capped at RM5,000.00 per transaction.

 

8. Is there any fee that I need to pay for making TNB bill payment via e-Wallet?

No fees will be charged to customers for making TNB bill payment via e-Wallet.

 

9. How can I reload my e-Wallet account? 

You can reload e-Wallet account via online banking (FPX) or debit/credit card.

 

10. Can I check my outstanding TNB bill via the e-Wallet app?

Yes, you can check the outstanding TNB bill via Boost and Touch ‘n Go eWallet app.

 

11. How can I know whether my TNB bill payment via e-Wallet is successful?

You would receive a payment notification or digital receipt via e-Wallet app upon a successful payment is made.

 

12. How can I receive reward once I have made a payment via e-Wallet?

You are entitled for rewards or benefits offered by the respective Boost or Touch 'n Go eWallet platforms.

 

13. If I made a wrong payment or overpaid my TNB bill payment via e-Wallet, how should I channel my complaint?

You should contact Boost or Touch 'n Go eWallet Hotline Centre respectively to channel your enquiry or complaint

 

Boost:

Email : support@myboost.com.my or in-app request

Webform : https://support.myboost.com.my/hc/en-us

Facebook/Instagram: @myboostapp

Operation hours : 9.00am – 9.00pm (daily)

 

Touch ‘n Go eWallet:

Careline Contact No. : +603-5022 3888

Webform : https://tngd.my/careline-webform

Operation hours : 7:00am - 10:00pm

Click here for the FAQ in Bahasa Melayu

Online Banking

You can pay your TNB bills online via websites of participating banks


Payment Channel Payment Mode Payment Limit
Agro Bank Berhad Current Account / Savings Account Based on limit set by customer or bank
Alliance Bank
AmBank
Bank Islam
Bank Rakyat
Bank Simpanan Nasional
CIMB  
Maybank
Public Bank
RHB
AmBank Credit Card RM 5,000.00
MBf
Maybank
RHB
Note: No fees & charges will be imposed to customer

Phone Banking

You can also pay your TNB bills via phone banking of participating banks


Payment Channel Payment Mode Payment Limit
Bank Islam Current Account / Savings Account Based on limit set by customer or bank
Bank Simpanan Nasional
Maybank
RHB
Note: No fees & charges will be imposed to customer
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