Eligibility

• You are Residential customer with active TNB account
• You provide us a valid email address and hand phone number
• Your electricity supply is not disconnected
• Your meter installation is free from unauthorized access
• There is only one meter at your premise
• Supply voltage is single (230V) or three phase (400V)
• Premise without Smart Meter installation or Renewable Energy (RE) meter.
• Account owners. Tenants are allowed to submit reading only if the account owners have successfully applied for SMR
• You are able to access to the meter directly
  
  Note :
  Please note that SMS notification is currently unavailable for Malaysian-registered phone numbers served by Tune Talk, XOX, WEBE and YES, and international phone numbers.

Benefits

• It’s more convenient; Without SMR, meters that are not easily accessible (i.e. remote location, meter is located in a gated property etc.) and if you are frequently unavailable, allowing the TNB Meter Readers in becomes a hassle.
• No more estimated bills; You will get an actual and accurate reading and bill every month.
• The power is in your hands; You will be able to monitor and manage your own monthly consumption.

You’re just a few clicks/taps away! You may start this service and submit your monthly readings via myTNB app or Portal after browsing these highlighted guidelines.

Guidelines

• You will be notified on when you should read your meter readings via SMS or push-notifications on the myTNB App when SMR submission period is open.
• You have 2 days (from the day of receiving the message) to read your meter and submit the reading. Upon being successful, you will receive a notification once your bill is ready. If unsuccessful, you are required to redo the submission immediately as long as it is within the 2 day open submission period.
• TNB has the right to make any necessary adjustments if any discrepancies are detected in the meter reading submitted. Hence, if you do not submit a new reading after your submission is unsuccessful within the 2 day open submission period, you will receive an estimated bill.
• You are required to submit meter readings once every month except for April, August and December. On these months, TNB will conduct the meter reading to calibrate and ensure everything is in order.
• TNB can automatically and immediately stop this service in the event of the following scenarios:
  • You did not submit your readings for two (2) consecutive months
  • Your TNB account no longer meets the eligibility requirements (i.e. electricity supply is disconnected, account is closed, change of tariff etc.)