“Domestic Consumer” means a consumer occupying a private dwelling, which is not used as a hotel, boarding house or used for the purpose of carrying out any form of business, trade, professional activities or services.
Get all the information you need to provide electricity for your house.
Simple and effective, it allows you to read your own electricity meter and submit the reading for billing via the myTNB app or on the myTNB portal.
You’re just a few clicks/taps away! Start this service via the Self Service Portal after browsing these highlighted guidelines. You can then submit readings via the myTNB app or the Portal.
You will be notified on when to read your meter readings via SMS or push-notifications on the myTNB app.
A reminder will be sent if you have not submitted your meter reading within 24 hours from the first notification.
To read your meter, take note of the digits displayed which is the energy consumption in kWh. You will then need to submit this information back to TNB.
For three phase meters, the screen will scroll across 3 pages 10 seconds at a time. To take the kWh consumption make sure the display reads kWh or kWh Imp.
You can submit your reading via:
1.Log in with your ID and password
2.Go to Services > Self Meter Reading
3.Enter your meter reading
4.System will validate your meter reading
6.Receive bill via email after bill has been rendered
*Bills may be printed via myTNB portal
1.Launch the myTNB App
2.Log in with your ID and password
3.Click on the applicable account when in the Home page
4.Click on ‘Submit Meter Reading’ (only possible if submission period is open)
5.Key in the figures of your meter
6.Your reading will be highlighted in red if it is lower than last month’s reading, indicating that you need to re-enter the values that are wrong
7.Submit your meter reading
8.The system will validate your meter reading
9.If your submission is successfully validated,
10.You will receive a bill via email after the bill has been rendered
11.If your submission is unsuccessfully validated,
12.You will be shown it was unsuccessful immediately and you will have the chance to re-enter your reading within the 2 day open submission period.