Eligibility

• You are Residential customer with active TNB account
• You provide us a valid email and hand phone number
• Your supply is not disconnected
• Your meter installation is free from unauthorized access
• There is only one meter at your premise

Benefits

• It’s more convenient; Without SMR, meters that are not easily accessible (i.e. remote location, meter is located in a gated property etc.) and if you are frequently unavailable, allowing the TNB Meter Readers in becomes a hassle.
• No more estimated bills; You will get an actual and accurate reading and bill every month.
• The power is in your hands; You will be able to monitor and manage your own monthly consumption.

You’re just a few clicks/taps away! Start this service via the Self Service Portal after browsing these highlighted guidelines. You can then submit readings via the myTNB app or the Portal.

Guidelines

• You will be notified on when you should read your meter readings via push-notifications on the myTNB App. You are required to submit your meter readings within a specific period as mentioned in the notification. You will receive a push notification when the SMR submission period is open. This notification will let you know that you have 2 days (from the day of receiving the message) to read your meter and submit the reading.
• After submitting your reading, if it is successful you will receive a notification once your bill is ready. If the submission is unsuccessful, you will be told immediately (both on the Portal and in the myTNB app) and you will be given the chance to redo the submission as long as it is within the 2 day open submission period.
• TNB has the right to make any necessary adjustments if any discrepancies are detected in the meter reading submitted. Hence, if you do not submit a new reading after your submission is unsuccessful within the 2 day open submission period, you will receive an estimated bill.
• Once you have this SMR service for an account, you will be required to submit meter readings once every month except every April, August and December. On these months, TNB will conduct the meter reading to calibrate and ensure everything is in order.
• If you do not submit your meter readings for 4 consecutive months, your Self Meter Reading service will be automatically stopped.
• TNB can automatically and immediately stop this service in the event of the following scenarios:
  • You did not submit your readings for four (4) consecutive months
  • Your TNB account no longer meets the eligibility requirements (i.e. electricity supply is disconnected, account is closed, change of tariff etc.)