CUSTOMER CARE

We always try our best to listen to you, so please do give us your feedback on anything. You can submit your suggestions, requests, complaints or any questions you may have.

TNB CARELINE 15454

Tenaga Nasional Berhad (TNB) has established a Call Management Centre (CMC), offering one-stop communication to respond to outage management during breakdowns. Just dial or SMS 15454 anywhere in Peninsula Malaysia and where there is mobile coverage at the cost of a local call for voice calls, and toll-free for SMS. It’s easy and effective.


SMS

The 15454 SMS Service enables you to report breakdowns and faulty street lights. The service is available for Celcom, Digi and Maxis mobile phone subscribers.


To submit your report, just follow the 3 simple steps.

Registration

  1. Type REG or DFTR
  2. Send to 15454
  3. Provide details as per instructions

Report power outage

  1. Type BD
  2. Send to 15454
  3. Provide details as per instructions

Report faulty street lighting

  1. Type L
  2. Send to 15454
  3. Provide details as per instructions


Info Guide :

BD-Breakdown

L-Streetlighting



Voice Calls

All calls are managed by trained customer service agents who will respond to your inquiries as well as request for service and assistance during power outage situation. Informations from callers are communicated through TNB outage Management System (TOMS), and will be attended by Service Management Centre nearest to outage location worldwide.


When you make a call, please provide the following information:

Contact number Name & Address

For power breakdown reports, please provide detailed information on the disruption so we know if the fault is at your property, or from TNB’s supply system. Please also let us know if the disruption is affecting your property only, or your neighbours as well.

*Charges

  • Fixed line calls will be charged as local calls
  • Cell phones calls are subject to charges by service providers
  • SMS’ are free

BILLING ENQUIRIES 1-300-88-5454

Should you have any questions or concerns with regards to your account or billing, our trained customer service agents are always willing to help.

One Stop Engagement Centre (OSEC) – 1 300 88 5454

Tenaga Nasional Berhad (TNB) has established a One Stop Engagement Centre (OSEC), offering a single point of contact to respond to customer enquiries and feedback on TNB billing and account related matters.

Simply call or fax 1 300 88 5454 *

* If our line is busy, kindly press ‘1’ to leave your telephone number or press ‘2’ to leave a voice message. Our Customer Service Assistant will return your call as soon as possible.

Alternatively, you may submit your feedback online or email us at tnbcareline@tnb.com.my



*Operation Hours

  • Monday to Friday (including public holiday): 7.00 a.m to 11.00 p.m
  • Saturday: 9.00 a.m to 5.00 p.m

*Operation Hours for 15454 CMC

  • 24/7 include Public Holidays

*Charges

  • Fixed line calls will be charged as local calls
  • Cell phones calls are subject to charges by service providers

SUBMIT FEEDBACK

If you have any questions or concerns regarding your TNB account or electricity bill, please use the form below or get in touch with our One Stop Engagement Centre by calling 1-300-88-5454.

This form is to be filled by TNB customers only. Please fill in all the compulsory fields (*) for us to assist in your inquiry or feedback.







For other matters, please contact our Careline through:

1 300 88 5454 OSEC
tnbcareline@tnb.com.my
www.facebook.com/TNBCareline