DEFINITION

“Domestic Consumer” means a consumer occupying a private dwelling, which is not used as a hotel, boarding house or used for the purpose of carrying out any form of business, trade, professional activities or services.

GET ELECTRICITY

Get all the information you need to provide electricity for your house.

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START & STOP ELECTRICITY

Find out how do you apply for electricity and cut off the supply once you move in or vacate a property.

What do you want to do?

STEP 1Determine your electricity load

Load up to 100A (<100A): Appoint an Electrical Contractor registered with the Energy Commission to complete the internal wiring and all technical requirements OR to apply on your behalf.

Load exceeding (>100A): Appoint an Electrical Consultant Engineering registered with the Board of Engineers Malaysia to apply electricity on your behalf.

Find an Electrical Contractor

STEP 2Make application (for load up to 100A (<100A)

Newly-built premise Existing premise (may apply without appointing a contractor)

1)Appoint contractor

Appoint Electrical Contractor from the Energy Commission Electrical Contractor list.

The Electrical Contractor will submit the electricity application form and the required documents to TNB.

2)Fill up form

Fill the Electricity Application form and attach it together with required documents.

Sign the Electricity Supply contract (Electricity Application form) with TNB.

3)Pay essential charges

Pay the connection charges TNB has quoted with RM10 stamp duty and Electricity Security Deposit.

Security Deposit

*You are required to pay all essential charges (connection charges, stamp duty and security deposit) upfront to apply for electricity.

*To get the best deals among the listed contractors, you are advised to liaise and request for quotations prior to appointing one.

*Note

According to Electricity Act 1990, you are advised to get your premise internal wiring inspected by a registered electrical contractor as a precautionary measure and to ensure the electrical wiring are in good condition.
It is the responsibility of the appointed contractor to trace the wirings (fill up Form G), test each wiring circuits (fill Form H) and then declare the results to customers.

The process of applying electricity through contractor is as mentioned in the Newly Built Premise application process.
You must declare premise installation condition truthfully, as disparity from declaration may result in supply application being rejected.

To understand more on the safety for Electrical Wiring in Residential Building, visit www.st.gov.my and http://www.electricalsafetyfirst.org.uk.

Download electricity application form

Domestic (English)
 
Domestic (Malay)
 

Required documents

  • Under Personal Name

    1. Completed & Signed Application Form


    2. Copy of Applicant’s Identification Document

    Identification Card (IC) or Army ID or Police ID or passport ONLY

    Note: Copy of ID must be:

    1. presented on both sides;
    2. crossed at the top left corner of the image with "For TNB Purpose Only" or "Untuk Kegunaan TNB Sahaja".

    3. Documentary Proof of Premises Occupancy

    Proof of ownership (owner):

    1. Land Title / Latest Land Title Search / Strata Title; or
    2. Duly stamped Sales & Purchase Agreement containing the following pages:
      1. Agreement between Seller & Purchaser;
      2. Full premises address;
      3. Signature of both parties; or
    3. Proclamation of Sale (Complete pages)

    In the absence of any of these 3 documents, the applicant must make an application as non-owner / occupier.

    Proof of occupancy (non-owner / occupier):

    1. Valid period & duly stamped Tenancy Agreement containing the following pages;
      1. Agreement between Owner & Tenant;
      2. Full premises address;
      3. Signature of both parties

    In the absence of the above documents, Akuan Pengesahan Permastautinan (e.g., by Ketua Kampung / Penghulu / MPKK) is required to be submitted together (IF ANY) with any relevant document that indicates the applicant’s occupancy of the premises such as:

    1. utility bills or invoices like Indah Water Konsortium (IWK); or
    2. telephone bills (landline only); or
    3. quit rent and/or assessment; or
    4. any official correspondence under the applicant’s name.
  • Under Company / Sole Proprietorship / Enterprise / Partnership / Society / Agencies / Legal Firm Name

    1. Completed & Signed Application Form


    2. Copy of Authorized Person / Representative Identification Document

    Identification Card (IC) or Army ID or Police ID or passport ONLY

    Note: Copy of ID must be:

    1. presented on both sides;
    2. crossed at the top left corner of the image with "For TNB Purpose Only" or "Untuk Kegunaan TNB Sahaja".

    3. Letter of Authorization with Company / Society / Agencies Letterhead

    Letter of Authorization signed by the company’s management containing:

    1. authorized person’s name to sign application form;
    2. authorized person’s IC number;
    3. company official stamp;
    4. premises address

    Sample of Authorization Letter: Sample of Authorization Letter or Application Confirmation - ENG BM


    4. Copy of Registration Certificate

    Company:

    1. Application for Registration For A Company (Section 14) and Notice of Registration (Section 15); or
    2. Company (Form 9); or
    3. Certificate of Incorporation On Change of Name of Company (Form 13) and Company Director (Form 49)

    Business:

    1. Certificate of Registration under The Registration of Business Act 1956 (Form D) and Latest Business Profile Search by SSM

    Legal Firm:

    1. Letter of No Objection from Bar Council or any equivalent acknowledgement document from Bar Council; or
    2. Joint Management Body Certificate; or
    3. Management Corporation Certification; or
    4. Association Registration Certificate; or
    5. any other form of official registration document of the organization (for example, Mosques and Private Islamic Schools are registered under The State Islamic Department, or Cooperatives are registered under Cooperative Commission of Malaysia)

    5. Documentary Proof of Premises Ownership / Occupancy

    Proof of ownership (owner):

    1. Land Title / Latest Land Title Search / Strata Title; or
    2. Duly stamped Sales & Purchase Agreement containing the following pages:
      1. Agreement between Seller & Purchaser;
      2. Full premises address;
      3. Signature of both parties; or
    3. Proclamation of Sale (Complete pages)

    In the absence of any of these 3 documents, the applicant must make an application as non-owner / occupier.

    Proof of occupancy (non-owner / occupier):

    1. Valid period & duly stamped Tenancy Agreement containing the following pages;
      1. Agreement between Owner & Tenant;
      2. Full premises address;
      3. Signature of both parties

    In the absence of the above documents, Akuan Pengesahan Permastautinan (e.g., by Ketua Kampung / Penghulu / MPKK) is required to be submitted together (IF ANY) with any relevant document that indicates the applicant’s occupancy of the premises such as:

    1. utility bills or invoices like Indah Water Konsortium (IWK); or
    2. telephone bills (landline only); or
    3. quit rent and/or assessment; or
    4. any official correspondence under the applicant’s name.
  • Under Government Body / Agencies Name

    1. Completed & Signed Application Form


    2. Copy of Authorized Person / Representative Identification Document (Optional)

    Identification Card (IC) or Army ID or Police ID or passport ONLY

    Note: Copy of ID must be:

    1. presented on both sides;
    2. crossed at the top left corner of the image with "For TNB Purpose Only" or "Untuk Kegunaan TNB Sahaja".

    3. Letter of Authorization with Government Letterhead

    Letter of Authorization signed by the high-ranking government officer containing:

    1. authorized person’s name to sign application form;
    2. authorized person’s IC number;
    3. company official stamp;
    4. premises address

    Sample of Authorization Letter: Sample of Authorization Letter or Application Confirmation - ENG BM


    4. Documentary Proof of Premises Ownership / Occupancy

    Proof of ownership (owner):

    1. Land Title / Latest Land Title Search / Strata Title; or
    2. Duly stamped Sales & Purchase Agreement containing the following pages:
      1. Agreement between Seller & Purchaser;
      2. Full premises address;
      3. Signature of both parties; or
    3. Proclamation of Sale (Complete pages)

    In the absence of any of these 3 documents, the applicant must make an application as non-owner / occupier.

    Proof of occupancy (non-owner / occupier):

    1. Valid period & duly stamped Tenancy Agreement containing the following pages;
      1. Agreement between Owner & Tenant;
      2. Full premises address;
      3. Signature of both parties

    In the absence of the above documents, Akuan Pengesahan Permastautinan (e.g., by Ketua Kampung / Penghulu / MPKK) is required to be submitted together (IF ANY) with any relevant document that indicates the applicant’s occupancy of the premises such as:

    1. utility bills or invoices like Indah Water Konsortium (IWK); or
    2. telephone bills (landline only); or
    3. quit rent and/or assessment; or
    4. any official correspondence under the applicant’s name.
  • Required Documents by the Appointed Electrical Contractor

    Form G – Supervision and completion certificate

    Form H – Test Certificate

    Self-Estimation Form of Consumer Connection Charges & Deposit

    Metering Schematic (for Maximum Demand > 100A)

    Location Map (e.g. Google Map)

    Premises Picture (inclusive of the premises, meter panel location and D hook if related)

    Pictures of the nearest power supply with respect to the premises

    View more details

Closing an account

If you are vacating a premise indefinitely (such as moving out after selling a premise), you should close your electricity account. When you close your account, the electricity supply to the premise will be terminated and depending on cases, the electric meter will be removed.

Until they do so, you are still liable for the electricity consumption and payment for the account.

STEP 1Fill up form

Submit the Close of Account form together with required documents.

STEP 2Pay outstanding electricity charges

Pay off your outstanding electricity charges based on latest bill at Kedai Tenaga, any TNB authorised payment channels or TNB Payment Gateway.

STEP 3Get final meter reading

TNB personnel take final reading and cut-off electricity supply to determine the final charges up to the account closing day.

Premise must be accessible for this purpose.

STEP 4Get deposit refund

Basic deposit refund calculation: Refund = Deposit – Final Charge (if any)

Deposit refund can be done through bank transfer (first priority), cheque (posted) or transfer to your other active account.

Deposit refund (if any) will be done within one (1) month.

Download Close of Account form

Get Form

Required documents

  • Individual

    Required Documents by Applicant: INDIVIDUAL

    1. Signed Application Form

    2. IC Copy or Passport

  • Sole Proprietorship / Enterprise / Partnership / Society / Government Body / Agencies / Legal Firm

    Required Documents by Applicant: SOLE PROPRIETORSHIP / ENTERPRISE / PARTNERSHIP / SOCIETY / GOVERNMENT BODY / AGENCIES / LEGAL FIRM

    1. Signed Application Form

    2. Letter of Authorization with Official Letterhead

    *Sample of Authorization Letter or Application Confirmation - ENG BM

    3. IC Copy of Authorized Person (Representative)

     

    Note: Indemnity Bond Requirement: The Indemnity Bond form must be fully completed and stamped by LHDN. If the security deposit refund is to be paid to a third party, the form must be completed by the recipient of the refund.

  • Company

    Required Documents by Applicant: COMPANY

    1. Signed Application Form

    2. Letter of Authorization with Official Letterhead

    *Sample of Authorization Letter or Application Confirmation - ENG BM

    3. IC Copy of Authorized Person (Representative)

    4. Form 13: Certificate Of Incorporation On Change Of Name Of Company (if applicable)

     

    Notes:

    • If the security deposit refund is to be credited to a company director’s personal bank account or to a company bank account that does not match the registered account name, an Indemnity and Letter of Undertaking must be completed and duly stamped.
    • If the account closure request is submitted by a Company Director, the authorisation letter is not required. Instead, the applicant must provide Form 49 or relevant SSM documents confirming the Board of Directors.
  • Deceased Registered Owner

    Required Documents by Applicant: DECEASED REGISTERED OWNER

    1. Application Form signed by a next-of-kin

    2. Death certificate of the deceased

    3. Completed Indemnity Bond Form with LHDN stamping

     

    Note: If the registered owner is deceased, a next-of-kin may close the account and claim the deposit, but is required to produce the mentioned documents. The Indemnity Bond Form can be obtained from any Kedai Tenaga or you may download it here.


    Indemnity Bond Form

Where to apply?

Online

Apply now

At Kedai Tenaga nearest to your premise

You may submit the closed account form at the nearest Kedai Tenaga.

POST

You can write in and submit through registered post to the TNB Kedai Tenaga nearest to the premise which account is to be closed.