Enjoy a new level of convenience! Use the myTNB app anytime, anywhere!
The myTNB app is a free mobile app for you to manage your TNB electricity account(s) in one location. View and pay your electricity bills anytime, anywhere and manage your TNB account(s) on the go!
Organise and pay all your TNB bills no matter where you are with the myTNB app. Experience better features and a sleek new look that makes all your TNB transactions easier and faster than ever.
With the introduction of Smart Meters nationwide by 2021, Malaysians can enjoy the energy consumption tracking feature in the app to manage their daily energy usage, by receiving information from the Smart Meter.
To find out more about Smart Meters, click here.
We are constantly working to make the app the best it can be, so over the next few months there will be a number of myTNB app updates. Each update will see the introduction of another great feature. We will keep you informed about these via social media and through the app itself.
We want to be here for you from the start, so we’ve prepared this easy to follow app walkthrough. It’s a quick but effective overview – an intuitive taste of what awaits you in the myTNB app.
The new myTNB app features SMS verification to enable an easy and simplified registration. For added security measure, this new feature provides a code that is sent to the user’s phone, which acts as a validation criteria.
The new myTNB app offers an intuitive way to automatically link all of your accounts using your Identification Card (IC) upon registration. That’s right, all accounts linked to your IC will be shown to you after registering! And if you need to add a new account later on? You still won’t need to type everything out, (although we still provide this option). Instead, quickly scan the barcode of the bill to enable a speedier experience to add accounts. Can’t remember different account numbers? Give a meaningful nickname to each account to personalise the app to your liking.
A brand-new homepage – one single view to get a quick overview of all your TNB linked accounts upon launching the app. You will also be able to:
An enhanced Usage Dashboard – one single view to monitor your energy consumption and expenditure, presented in a simple format for a clearer picture. You will be able to:
Whether you’re relaxing at home or on-the-go, pay your bills at any time!
We hear you, and we’re listening. Get in touch with ease!
Tired of receiving estimated bills? Take control of your meter readings and start the Self Meter Reading service offered. If you’re eligible, in the app, you can:
We’ve added a personal touch with our notifications and highlights to keep you up-to-date with your account.
Download our handy guide below for step-by-step instructions to start using the myTNB app today!
The myTNB app is a mobile app for you to manage your TNB electricity account(s) in one location. View and pay your electricity bills anytime, anywhere, and manage your TNB account(s) on the go!
As of October 2019, our latest updates include getting a quick overview of all your accounts, access to an interactive Dashboard with detailed information on your usage for the past 6 months, quick and easy access to essential sections that will address your immediate apps and more!
Getting in touch has never been easier; Navigate to ‘Feedback Submission’ from the Homepage to send an enquiry (or your thoughts) to our team. Alternatively, call us on 15454 for Outages & Breakdowns and 1-300-88-5454 for Billing & General enquiries about your account. You can also drop us an email at firstname.lastname@example.org or message us on Facebook at http://www.facebook.com/TNBCareline.
Absolutely. Your privacy is of utmost importance to us. Therefore, we employ the latest internet security technology to ensure the safety and confidentiality of your data. The myTNB app also adheres to Malaysia’s Personal Data Protection Act (PDPA) standards.
Yes, you certainly can! The myTNB mobile app and myTNB Portal both use the same set of credentials (user ID and password).
More questions? Click on the appropriate Guide & FAQ links above to view a full list of FAQs