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Smart Meters

A smarter way to manage your electricity

Smart Meters
and their Benefits Get the best out of
your Smart Meter FAQ

WHAT ARE SMART METERS?

Smart Meters are a new way for Malaysians to get their meter readings for a better energy experience.

A Smart Meter is a device that records your electricity usage and communicates this information automatically to TNB via radio-frequency waves for monitoring and billing. They read your daily energy usage and provide more accurate bills for a smarter, greener and more energy efficient future.

Smart Meters are not new. They have been implemented in first world countries such as in the United States of America, United Kingdom, Japan and China. Malaysia is proudly the first country in Southeast Asia to implement this Smart Meter technology country wide.

Check out these videos to learn ‘What are Smart Meters’ and ‘How does Smart Meter works’ :

HOW DOES THE SMART METER BENEFIT YOU?

	Digital-billing No more waiting for your bill in the mailbox as the Smart Meter records your electricity use, and automatically sends your meter reading directly to us through a secured network. You can view your bill through the myTNB app or myTNB portal anytime, anywhere.
	Track Your Electricity Usage Smart Meters will be able to show your daily and monthly home electricity usage, through the myTNB app. This information puts you in control of your energy usage and to become more energy efficient.
	Go Green! Saving energy will not only benefit your wallet, but it will also impact the environment. it is a win-win! With Smart Meters, it is easier for you to track your electricity consumption and make changes to your energy usage.
	Energy Budget Stay on top of your monthly usage by setting up your Energy Budget on the myTNB App and monitoring your energy consumption. You will be alerted when you are reaching your budget threshold and help you be more mindful of your energy consumption.

Check out this video further explaining the benefits of Smart Meters

PAVING THE WAY FOR A SMARTER, GREENER MALAYSIA

The Smart Meter is part of TNBs role in actively digitalising the energy ecosystem to ultimately empower customers for more efficiency, energy reliability and sustainability for the nation.

Helping Improve the Nation’s Supply System Reliability & Resilience

Smart Meters will go hand-in-hand with TNB’s Smart Grid enhancement and modernisation
Receiving and analysing data in real-time will help TNB improve their response time to issues and incidents, thereby enhancing lives
Allows TNB to better manage the distribution of electricity and reduce overall wastage

Towards A More Energy Efficient & Sustainable Future:

Encouraging sustainable behavioural change amongst the rakyat
Paving the way for greater integration and uptake of renewable energy schemes across the nation
Improving the energy efficiency of the nation’s electricity ecosystem

Energising Malaysia’s Digital Transformation:

An integral part of our Smart City, Smart Nation journey
Puts Malaysia on the map ahead of regional peers.
Futureproofing the nation as we increasingly integrate digital technologies, IoT innovations into our daily lives.

MYTHS ABOUT SMART METERS

Worry not, upgrading Smart Meter in all homes is part of the government’s nationwide initiative, endorsed by the Energy Commission.
The Smart Meter is also tested and certified by SIRIM and in compliance with the safety regulations set by the Malaysian Communications and Multimedia Commission (MCMC).

To learn more about what radio frequencies are, check out this video

Get the best out of your Smart Meter

We are on a journey to make Malaysia smarter! Smart Meters (SM) will be installed in selected locations over the next few years

How it works

Getting your
Smart Meter

myTNB app guide: Main Navigation

myTNB app guide: Historic and Prediction Usage

myTNB app guide: How Do I View My Daily Usage

myTNB app guide: Setting up the Energy Budget

Step 1: Getting your Smart Meter

You will receive an nstallation Notice via mail about month before Smart Meters are to be installed in your neighborhood.

We recommend that, when the registered TNB technician comes, an adult should be present during the installation for low rises. For High Rises, it is recommended that a PIC from the Management Office to monitor the installation processes

On the installation day, our technicians will have the appropriate identification showing you their ID card specifying that they are a TNB subcontractor. They will also be wearing an orange uniform. The whole process will take around one hour.

Installation will take approximately 30 – 60 minutes. We will need you to turn off all appliances temporarily.

Once installation is complete, it will take 3 – 10 days for you to track and monitor your energy usage on myTNB app and/or the myTNB Portal.

*Note

If you need to change your installation date or have any questions on Smart Meter in general, contact us at 1-300-88-5454.

To ensure the validity of the technicians installing your Smart Meter, below is what you can check:

	All TNB verified technicians will be able to produce a photo ID with their name and employee number, along with an authorisation letter from TNB.
	All TNB verified technicians performing the Smart Meter installation will be wearing an orange uniform and vest.
	Your safety and peace of mind are our utmost priority. Should you need to confirm TNB’s work teams please do not hesitate to contact us at 1 300 88 5454.

To view a step-by-step guide on how to register yourself on myTNB once your Smart Meter has been installed, check out this video :

Step 2: myTNB App Guide - Historic and Prediction Usage

When your Smart Meter is installed, you will be able to add your new Smart Meter account into your myTNB app. This can be added in addition to other accounts already registered in the app. We have prepared a simple guide for your easy navigation:

Receive notfications and alerts
Manage multiple accounts
The green leaf indicates that this account is installed with a Smart Meter
Quick access toolbar including scheduled billing every month
Home : The main page of your myTNB App
To view your bills
To get latest announcement and Promotions at myTNB
Profile : Edit your profile or settings

Step 3: myTNB app Guide - Main Navigation

Now that you are familiar with the ‘Main Navigation,’ let’s take a look at the different features available for you as a user:

Select to view daily or monthly usage
A historical graph of your previous usage
Select RM to show specific amount on the usage bars
Learn how electricity is charge based on different tariff tiers depending on your energy consumption
This shows the estimated amount of bill you may receive to better manage your future electicity consumption

Step 4: myTNB app Guide - How Do I View My Daily Usage

Tap on the day capsule and take a look at your daily usage:

Pinch to zoom in and out to view your detailed daily usage breakdown
The graph shows your usage trend across a month or on specific day

Step 5: myTNB app Guide - Setting up the Energy Budget

On your Home page, you will see Energy Budget from Quick Access.

Click on the Energy Budget
Select your Smart Meter CA from your account listing
Edit and enter your monthly budget amount
Save your budget
You will get timely alerts once you are nearing your budget threshold

FAQ

How much will the Smart Meter and the installation cost me?

The Smart Meter is completely FREE. It will be provided and installed by our certified meter installer without any charges to you.

How is the Smart Meter being powered? Will I be charged to power the Smart Meter?

The Smart Meter is powered directly from your electricity supply. The total power consumed by the meter is confined under the International Standards.

What will I be able to see on my Smart Meter screen?

The following two are what you'll likely want to look at:

kWh: The energy charge (or the amount you pay for electricity usage/the cost per unit of electricity)
kW: The total amount you pay depending on usage

How does the Smart Meter work?

The Smart Meter records your electricity usage and sends the information to TNB remotely through selected telecommunication networks.

What happens if my Smart Meter is installed and there is a fault with it?

We aim to give you the best service, but if there is a fault with your Smart Meter, we will assess the issue and repair it or offer you a replacement

By simply installing the Smart Meter, it will not reduce your consumption. Smart Meter make it easier for you to identify the situations where you are using a lot of energy and this could lead you to making changes in your daily living to reduce it. If you use the information shown on the myTNB app to help manage your energy use, you should be able to reduce your energy costs. Smart Meter also mean accurate bills, so you can be confident that you're only paying for what you've used.

How will the Smart Meter help me become more energy efficient and save money?

By simply installing the Smart Meter, it will not reduce your consumption. Smart Meters make it easier for you to identify the situations where you are using a lot of energy and this could lead you to making changes in your daily living to reduce it. If you use the information shown on the myTNB app to help manage your energy use, you should be able to reduce your energy costs. Smart Meters also mean accurate bills, so you can be confident that you're only paying for what you've used.

Will changing my electricity usage pattern make a difference?

Yes! In the future, with the introduction of "Time of Use Service", you may be able to further reduce energy bills by shifting their energy use during off-peak periods.

My Smart Meter screen is blank. What do I do?

If your Smart Meter screen is blank, please contact our Careline at 1-300-88-5454.

How would I know if the Smart Meter readings are accurate?

Every meter has a unique identifier associated with each customer account. When data is collected from a meter and transmitted wirelessly to TNB, the data contains specific unique identifiers associated with the customer’s meter number and service address. Customer and meter identifiers are validated using information from smart meter and customer accounts during the installation process.

How do you know that the usage information being sent from the Smart Meter is mine?

Every meter has a unique identifier associated with each customer account. When data is collected from a meter and transmitted wirelessly to TNB, the data contains specific unique identifiers associated with the customer’s meter number and service address. Customer and meter identifiers are validated using information from smart meters and customer accounts during the installation process.

Is the Smart Meter safe?

Yes, the Smart Meter is safe and has been approved by SIRIM & SKMM.

Cyber security measures and features have been implemented such as data encryption, authentication and password protection in the Smart Meter system and network. TNB constantly assesses the cyber security of our network for gaps and continuously improve our cyber security controls. This is to provide the high level of assurance that our systems cannot be compromised.

The Smart Meter issued by TNB and the networks adhere to the Personal Data Protection Act (PDPA) in Malaysia. Also, the Smart Meter are safe and have been approved by SIRIM & SKMM.

Cyber security is a top priority for TNB and we take the necessary steps to ensure that the services we provide are secure and follows industry standards.

The Smart Meters issued by TNB and the networks adhere to the Personal Data Protection Act (PDPA) in Malaysia. Also, the Smart Meters are safe and have been approved by SIRIM & SKMM.

Will I still receive my physical bill after installing a Smart Meter?

Yes, you will still receive your physical bill via mail. At the same time, you can also view your bills on the myTNB app before the physical bill arrives.

Will my electricity bill increase after installing a Smart Meter?

Any changes on your electricity bill may be due to the following reasons:

Inaccuracy of the old meter

The old meter may work inefficiently due to aged components or tampering. An accuracy test will be done on the old meter before replacing with the Smart Meter to confirm its accuracy.

Change in consumption pattern

For example, a change in the weather may result in more or less electricity consumption with the usage of motorised electrical appliances such as air conditioners, refrigerators, heating appliances, washing machines, water dispensers and others.

To have your meter tested please contact our Careline at 1-300-88-5454.

When will I receive my first bill after installing the Smart Meter?

You will continue to receive your physical bill every month. For any questions regarding your bill, please contact our Careline at 1-300-88-5454.

More questions? Click here for our Smart Meter User Guide