A smarter way to manage your electricity
Smart Meters are a new way for Malaysians to get their meter readings for a better energy experience.
A Smart Meter is a device that records your electricity usage and communicates this information automatically to TNB via radio-frequency waves for monitoring and billing. They read your daily energy usage and provide more accurate bills for a smarter, greener and more energy efficient future.
Smart Meters are not new. They have been implemented in first world countries such as in the United States of America, United Kingdom, Japan and China. Malaysia is proudly the first country in Southeast Asia to implement this Smart Meter technology country wide.
Check out these videos to learn ‘What are Smart Meters’ and ‘How does Smart Meter works’ :
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Digital-billingNo more waiting for your bill in the mailbox as the Smart Meter records your electricity use, and automatically sends your meter reading directly to us through a secured network. You can view your bill through the myTNB app or myTNB portal anytime, anywhere. |
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Track Your Electricity UsageSmart Meters will be able to show your daily and monthly home electricity usage, through the myTNB app. This information puts you in control of your energy usage and to become more energy efficient. |
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Go Green!
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Energy Budget
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Check out this video further explaining the benefits of Smart Meters
The Smart Meter is part of TNBs role in actively digitalising the energy ecosystem to ultimately empower customers for more efficiency, energy reliability and sustainability for the nation.
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Helping Improve the Nation’s Supply System Reliability & Resilience
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Towards A More Energy Efficient & Sustainable Future:
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Energising Malaysia’s Digital Transformation:
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To learn more about what radio frequencies are, check out this video
We are on a journey to make Malaysia smarter! Smart Meters (SM) will be installed in selected locations over the next few years
Getting your
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myTNB app guide: Main Navigation |
myTNB app guide: Historic and Prediction Usage |
myTNB app guide: How Do I View My Daily Usage |
myTNB app guide: Setting up the Energy Budget |
If you need to change your installation date or have any questions on Smart Meter in general, contact us at 1-300-88-5454.
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All TNB verified technicians will be able to produce a photo ID with their name and employee number, along with an authorisation letter from TNB. |
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All TNB verified technicians performing the Smart Meter installation will be wearing an orange uniform and vest. |
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Your safety and peace of mind are our utmost priority. Should you need to confirm TNB’s work teams please do not hesitate to contact us at 1 300 88 5454. |
To view a step-by-step guide on how to register yourself on myTNB once your Smart Meter has been installed, check out this video :
When your Smart Meter is installed, you will be able to add your new Smart Meter account into your myTNB app. This can be added in addition to other accounts already registered in the app. We have prepared a simple guide for your easy navigation:
Now that you are familiar with the ‘Main Navigation,’ let’s take a look at the different features available for you as a user:
Tap on the day capsule and take a look at your daily usage:
On your Home page, you will see Energy Budget from Quick Access.
The Smart Meter is completely FREE. It will be provided and installed by our certified meter installer without any charges to you.
The Smart Meter is powered directly from your electricity supply. The total power consumed by the meter is confined under the International Standards.
The following two are what you'll likely want to look at:
The Smart Meter records your electricity usage and sends the information to TNB remotely through selected telecommunication networks.
We aim to give you the best service, but if there is a fault with your Smart Meter, we will assess the issue and repair it or offer you a replacement
By simply installing the Smart Meter, it will not reduce your consumption. Smart Meter make it easier for you to identify the situations where you are using a lot of energy and this could lead you to making changes in your daily living to reduce it. If you use the information shown on the myTNB app to help manage your energy use, you should be able to reduce your energy costs. Smart Meter also mean accurate bills, so you can be confident that you're only paying for what you've used.
By simply installing the Smart Meter, it will not reduce your consumption. Smart Meters make it easier for you to identify the situations where you are using a lot of energy and this could lead you to making changes in your daily living to reduce it. If you use the information shown on the myTNB app to help manage your energy use, you should be able to reduce your energy costs. Smart Meters also mean accurate bills, so you can be confident that you're only paying for what you've used.
Yes! In the future, with the introduction of "Time of Use Service", you may be able to further reduce energy bills by shifting their energy use during off-peak periods.
If your Smart Meter screen is blank, please contact our Careline at 1-300-88-5454.
Every meter has a unique identifier associated with each customer account. When data is collected from a meter and transmitted wirelessly to TNB, the data contains specific unique identifiers associated with the customer’s meter number and service address. Customer and meter identifiers are validated using information from smart meter and customer accounts during the installation process.
Every meter has a unique identifier associated with each customer account. When data is collected from a meter and transmitted wirelessly to TNB, the data contains specific unique identifiers associated with the customer’s meter number and service address. Customer and meter identifiers are validated using information from smart meters and customer accounts during the installation process.
Yes, the Smart Meter is safe and has been approved by SIRIM & SKMM.
Cyber security measures and features have been implemented such as data encryption, authentication and password protection in the Smart Meter system and network. TNB constantly assesses the cyber security of our network for gaps and continuously improve our cyber security controls. This is to provide the high level of assurance that our systems cannot be compromised.
The Smart Meter issued by TNB and the networks adhere to the Personal Data Protection Act (PDPA) in Malaysia. Also, the Smart Meter are safe and have been approved by SIRIM & SKMM.
Cyber security is a top priority for TNB and we take the necessary steps to ensure that the services we provide are secure and follows industry standards.
Cyber security measures and features have been implemented such as data encryption, authentication and password protection in the Smart Meter system and network. TNB constantly assesses the cyber security of our network for gaps and continuously improve our cyber security controls. This is to provide the high level of assurance that our systems cannot be compromised.
The Smart Meters issued by TNB and the networks adhere to the Personal Data Protection Act (PDPA) in Malaysia. Also, the Smart Meters are safe and have been approved by SIRIM & SKMM.
Yes, you will still receive your physical bill via mail. At the same time, you can also view your bills on the myTNB app before the physical bill arrives.
Any changes on your electricity bill may be due to the following reasons:
Inaccuracy of the old meter
The old meter may work inefficiently due to aged components or tampering. An accuracy test will be done on the old meter before replacing with the Smart Meter to confirm its accuracy.
Change in consumption pattern
For example, a change in the weather may result in more or less electricity consumption with the usage of motorised electrical appliances such as air conditioners, refrigerators, heating appliances, washing machines, water dispensers and others.
To have your meter tested please contact our Careline at 1-300-88-5454.
You will continue to receive your physical bill every month. For any questions regarding your bill, please contact our Careline at 1-300-88-5454.
More questions? Click here for our Smart Meter User Guide