WHAT IS myTNB APP?

myTNB app is a free mobile app for you to manage your TNB electricity account(s) in one location. View and pay your electricity bills anytime, anywhere and manage your TNB account(s) on the go!

WHY SHOULD I GET myTNB APP?

LOOK OUT FOR APP UPDATES

We are constantly working to make the app the best it can be, so over the next few months there will be a number of myTNB app updates. Each update will see the introduction of another great feature. We will keep you informed about these via social media and through the app itself.

DOWNLOAD THE FREE myTNB APP NOW!

This app is only available for free on Android v5.0 and above, and IOS v9 and above.

We want to be here for you from the start, so we’ve prepared this easy to follow app walkthrough. It’s a quick but effective overview – an intuitive taste of what awaits you in the myTNB app.

Registering for The App: SMS Verification

The new myTNB app features SMS verification to enable an easy and simplified registration. For added security measure, this new feature provides a code that is sent to the user’s phone, which acts as a validation criteria.

Managing Your Accounts: No More Manual Linking

The new myTNB app offers an intuitive way to automatically link all of your accounts using your Identification Card (IC) upon registration. That’s right, all accounts linked to your IC will be shown to you after registering! And if you need to add a new account later on? You still won’t need to type everything out, (although we still provide this option). Instead, quickly scan the barcode of the bill to enable a speedier experience to add accounts. Can’t remember different account numbers? Give a meaningful nickname to each account to personalise the app to your liking.

An All-in-one Homepage

A brand-new homepage – one single view to get a quick overview of all your TNB linked accounts upon launching the app. You will also be able to:

• Easily add and search for your registered accounts on the go!
• Toggle between different accounts to view/manage/pay for different properties. No need to jump between screens!
• Find quick paths to access other features to address your immediate needs
• Find help and get answers to any questions you may have
• Navigate between different services through our intuitive navigation bar
• Enjoy all the above-mentioned services, regardless of your account type (normal meter, Smart Meter or Renewable Energy (RE)

Interactive Usage Dashboard

An enhanced Usage Dashboard – one single view to monitor your energy consumption and expenditure, presented in a simple format for a clearer picture. You will be able to:

• View and track energy consumption/bills over the past 6 months
• Better understand the tariff rates
• Access your e-bill anytime, anywhere!

Payment: Seamless & Secure In-App Payment

Whether you’re relaxing at home or on-the-go, pay your bills at any time!

• Pay directly through the app - no more getting redirected to a different platform!
• Scan your credit cards with ease
• Save your credit card information confidentially to make faster recurring payments
• Choose between credit/debit card or online banking payment options
• Enjoy a clear and straightforward payment process that takes only seconds to complete!

Intuitive Feedback Submission

We hear you, and we’re listening. Get in touch with ease!

• Give any feedback or submit any questions you have in the app – our Careline agents will attend to your queries as soon as possible

Convenient: The Self Meter Reading Service

Tired of receiving estimated bills? Take control of your meter readings and start the Self Meter Reading service offered. If you’re eligible, in the app, you can:

• Apply for the Self Meter Reading service
• Track your application status
• Easily submit your meter readings in the app

Personalised Notifications

We’ve added a personal touch with our notifications and highlights to keep you up-to-date with your account.

• Receive on time personalised updates when your bill is ready.
• Serves as a ‘tap on the shoulder’ for payment reminders as well as providing you with a disconnection notice.
• Get a reminder for when to read your meter (applicable for customers starting the Self Meter Reading service)