During the Total Lockdown that would be starting from 1st of June 2021, we highly encourage everyone to use the online channels of the myTNB App & Portal to manage your accounts and conduct any transactions with TNB to ensure that we minimize any physical interaction at all times.
To provide the necessary support to guide and resolve any issues, TNB will be adjusting its operational hours to serve you better during these challenging times.
Outages & Street lighting: 15454 (24 hours)
Accounts, bills & other enquiries: 1-300-88-5454 (8.00am-7.00pm)
Email [email protected], Submit Enquiry via myTNB, Facebook TNB Careline & Twitter @Tenaga_Nasional (24 hours)
Kedai Tenaga at all states except*:
Operation hours: 9.00am until 1.00pm (Monday to Friday except public holidays)
*Johor, Kedah, Terengganu & Kelantan:
Operation hours: 9.00am until 1.00pm (Sunday to Thursday except public holidays)
Self-service Payment Kiosks:
Operation hours: 8.15am until 8.00pm daily (only for KT Kiosks section with a designated entrance, which is different from the KT entrance)
Meter Reading & Bill Rendering:
Our meter reading and bill rendering operations at your homes and office premises will continue as usual, following the government’s Standard Operating Procedures (SOP)