A smarter way to manage your electricity
Smart Meters are a new way for Malaysians to get their meter readings for a better energy experience.
Smart Meter can help you keep an eye on how much energy you are using at your premises. By using our interactive myTNB app and/ or the myTNB Portal, you can track how much energy you are using and view how much your electricity bill may reach to make smarter, energy-saving decisions.
Smart Meters can help you save electricity and money and in turn, save the environment for a smarter, greener Malaysia. Here’s how:
Smart Meters form an integral part of the creation of a smart grid, which uses digital technology to manage and supply electricity where it’s needed. Our energy networks will run in a completely new way, helping TNB to improve your customer experience and our services while allowing us to gain better control of the grid and enhance the efficient use of energy.
You can make an impact towards a greener Malaysia by monitoring your energy usage frequently, in greater detail and by making smarter, energy-saving decisions like turning off appliances, changing to more efficient lighting, adjusting thermostats, buying energy efficient appliances, etc. By conserving energy, we use and produce less electricity, resulting in reduced emissions due to decreased power generation and potentially better air quality for Malaysia.
No, Smart Meters are safe and don’t pose a risk to health. According to Dr. Azadeh Peyman, Principal Radiation Protection Scientist from Public Health England (PHE), “The level of radio waves they [Smart Meters] produce is typically one million times less than the internationally agreed guidelines.”
They use radio-frequency waves, just like your smart phones and microwaves, and the radiation exposure is miniscule in comparison. In fact, the safest level of radio frequency emissions for humans to be exposed to is 1000 Microwatts per square centimeter. At 10 feet away, the Smart Meter emits 0.1 Microwatts per square centimeter whereas, a microwave oven at 2 inches from door emits 1000 Microwatts per square centimeter.
Rest assured that all TNB issued radio frequency devices, including Smart Meter, are tested and certified by SIRIM for compliance and safety in Malaysia and comply with the safety regulations set and regulated by the Malaysian Communications and Multimedia Commission (MCMC).
Like your traditional meter, Smart Meter do not have the capacity to see, hear and/or spy on you. The Smart Meter simply measures the amount of energy you use in half-hourly intervals and records the meter readings with TNB remotely. You can view this information via the myTNB Portal to help you better track and manage your energy usage.
Smart Meter can help you save electricity and money and in turn, save the environment for a smarter, greener Malaysia. Here’s how:
If you need to change your installation date or have any questions on Smart Meter in general, contact us at 1-300-88-5454.
The Smart Meter is completely FREE. It will be provided and installed by our certified meter installer without any charges to you.
The Smart Meter is powered directly from your electricity supply. The total power consumed by the meter is confined under the International Standards.
The following two are what you'll likely want to look at:
The Smart Meter records your electricity usage and sends the information to TNB remotely through selected telecommunication networks.
We aim to give you the best service, but if there is a fault with your Smart Meter, we will assess the issue and repair it or offer you a replacement
By simply installing the Smart Meter, it will not reduce your consumption. Smart Meter make it easier for you to identify the situations where you are using a lot of energy and this could lead you to making changes in your daily living to reduce it. If you use the information shown on the myTNB app to help manage your energy use, you should be able to reduce your energy costs. Smart Meter also mean accurate bills, so you can be confident that you're only paying for what you've used.
By simply installing the Smart Meter, it will not reduce your consumption. Smart Meters make it easier for you to identify the situations where you are using a lot of energy and this could lead you to making changes in your daily living to reduce it. If you use the information shown on the myTNB app to help manage your energy use, you should be able to reduce your energy costs. Smart Meters also mean accurate bills, so you can be confident that you're only paying for what you've used.
Yes! In the future, with the introduction of "Time of Use Service", you may be able to further reduce energy bills by shifting their energy use during off-peak periods.
If your Smart Meter screen is blank, please contact our Careline at 1-300-88-5454.
Every meter has a unique identifier associated with each customer account. When data is collected from a meter and transmitted wirelessly to TNB, the data contains specific unique identifiers associated with the customer’s meter number and service address. Customer and meter identifiers are validated using information from smart meter and customer accounts during the installation process.
Every meter has a unique identifier associated with each customer account. When data is collected from a meter and transmitted wirelessly to TNB, the data contains specific unique identifiers associated with the customer’s meter number and service address. Customer and meter identifiers are validated using information from smart meters and customer accounts during the installation process.
Yes, the Smart Meter is safe and has been approved by SIRIM & SKMM.
Cyber security measures and features have been implemented such as data encryption, authentication and password protection in the Smart Meter system and network. TNB constantly assesses the cyber security of our network for gaps and continuously improve our cyber security controls. This is to provide the high level of assurance that our systems cannot be compromised.
The Smart Meter issued by TNB and the networks adhere to the Personal Data Protection Act (PDPA) in Malaysia. Also, the Smart Meter are safe and have been approved by SIRIM & SKMM.
Cyber security is a top priority for TNB and we take the necessary steps to ensure that the services we provide are secure and follows industry standards.
Cyber security measures and features have been implemented such as data encryption, authentication and password protection in the Smart Meter system and network. TNB constantly assesses the cyber security of our network for gaps and continuously improve our cyber security controls. This is to provide the high level of assurance that our systems cannot be compromised.
The Smart Meters issued by TNB and the networks adhere to the Personal Data Protection Act (PDPA) in Malaysia. Also, the Smart Meters are safe and have been approved by SIRIM & SKMM.
Yes, you will still receive your physical bill via mail. At the same time, you can also view your bills on the myTNB app before the physical bill arrives.
Any changes on your electricity bill may be due to the following reasons:
Inaccuracy of the old meter
The old meter may work inefficiently due to aged components or tampering. An accuracy test will be done on the old meter before replacing with the Smart Meter to confirm its accuracy.
Change in consumption pattern
For example, a change in the weather may result in more or less electricity consumption with the usage of motorised electrical appliances such as air conditioners, refrigerators, heating appliances, washing machines, water dispensers and others.
To have your meter tested please contact our Careline at 1-300-88-5454.
You will continue to receive your physical bill every month. For any questions regarding your bill, please contact our Careline at 1-300-88-5454.
More questions? Click here for our Smart Meter User Guide