Dear valued customers,
To lighten the financial load of our customers during this difficult time, TNB will continue to implement these initiatives until 31 December 2020.
For domestic customers:
1) Easy Payment Plan (option to pay in instalment for outstanding bill balance without additional surcharge)
2) Exception for late payment surcharge (starting from 18 March 2020 till 31 December 2020)
3) Deferral of supply disconnection. During this time, disconnection of supply will only be done in these situations :
• Request by registered users
• Instructions from relevant authorities
• Tampering-related cases
For non-domestic customers, please take note of these items below:
1) Economy Stimulus Discount ends on 30 September 2020
2) Late payment surcharge will be imposed on bill amount that exceeds 30-day credit term
3) Disconnection will be imposed based on credit risk assessment
For more information, please visit our EPP FAQ page.